About Samanaga

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This technique ensures that buyers only pay for the capabilities they need to have, optimizing their expense and minimizing unneeded charges.

We talked to Doron Gordon, founder & CEO of Samanage, and questioned him several questions that we hope expose somewhat more details on Samanage like a software and its purpose in supporting your perform.

When evaluating IT services management remedies, It is really very important to take into consideration options that align using your organization's precise desires and goals. Samanage stands out by presenting an extensive and scalable platform that combines robust functionality with user-helpful interfaces, enabling IT groups to provide economical and high-good quality products and services even though fostering collaboration and steady enhancement.

Meant to simplify and automate IT operations, Samanage delivers a sturdy suite of attributes tailor-made to satisfy the one of a kind demands of recent businesses. The program is accessible being a cloud-based Remedy, making certain seamless entry and scalability with no have to have for considerable on-premises infrastructure.

This award is offered only to top B2B products and solutions and displays The truth that Samanage supplies the highest possible volume of provider. It highlights the vendor’s intensive familiarity with the business they’re advertising to as well as the requirements of their buyers.

SolarWinds strategies to include the Samanage products and solutions to its IT Operations Administration portfolio commencing in Q2 2019. The SaaS-based offering will complement the on-premise goods the organization gives right now to provide the desires of IT corporations at enterprises of all dimensions – within the SMB to the massive business.

You can have an IT company desk only, an asset administration assistance only or an built-in Remedy. Samanage is designed for entire ITIL compliance; expectedly, big companies will see it aligned with their company desk workflows. Having said that, the answer getting a cloud services, is also scalable into the needs of compact and medium enterprises.

One example is, a skipped weekly anti-virus routine maintenance sends off a warning, whilst a skipped quarterly undertaking alerts us that a significant endeavor has been ignored and can open our database to achievable hacks. Other notable attributes of Samanage SLA are:

Problem Administration: Identify and examine the root causes of recurring incidents, enabling proactive trouble-fixing and blocking foreseeable future occurrences.

Maybe as a result of meant demographics, Practically all opinions of this application platform come from Laptop or computer specialists who either at present do the job in an IT Section or have in some unspecified time in the future in the recent previous. This is sensible considering that stop-end users wouldn't have Considerably use for this sort of software. A handful of evaluations also arrived from supervisors who ended up amazed While using the way that Samanage streamlined functions inside their corporations. Ticket visibility was quite possibly the most complimented element of the software package by these reviewers. Brokers will be able to see tickets promptly if they're posted to Samanage's board. Regardless that this won't appear to be a impressive situation, evidently Lots of individuals have been extremely impressed with it for the reason that their more mature ITSM platforms had been A lot slower. A couple of opinions from agents talked about that they hadn't shed a ticket due to the fact switching to this platform. Which may have a thing to perform Using the act that it has a tendency to be simpler to create customized code for it. A couple of IT industry experts who had to establish code for their firm's operations outlined they felt the API was documented very well. In addition they favored that the first OCS-NG agent was replaced by a personalized a single crafted on Ruby. All those who have to maintain multiple sort of program platform for his or her place of small business appreciated the fact that the more recent Ruby-centered agent can acquire information and facts from Windows, OS X and GNU/Linux systems equally.

Samanage not simply supplies whole ITIL-Prepared IT service desk and asset administration capabilities, but matches these with reliable customer support. The computer software is regularly upgraded to deal with existing market desires, which makes it one of many benchmarks for the most up-to-date growth in their marketplace.

You can easily request thoughts concerning your price tag quotation by way of customer support or Are living chat. You'll be able to find out more about Samanage prices right here.

Another widespread challenge solved by The seller is superior support Price. Gordon pressured The truth that Samanage support team is often on hand to help its customers.

In the issue of weeks, we had been able to streamline our company requests and shipping flows by offering everyone–the more info massive boss to support brokers to rank and file across departments–bigger visibility of their requests. Likewise, an agent can immediately increase a ticket by simply clicking the “+” button within the interface.